I grew up in  very small town.  So small, that I knew every first, middle and last name of every student in my graduating class.  Mostly because I had grown up with the same classmates since kindergarten.  It was a sort of community where change rarely happened, and when it did, an opinionated wave of uproar and rabble spread, regardless of the change's origin or intent.  

Covid-19 turned the world on its head.  We're defining new norms and what once made sense, is up for individual assumption and acceptance. Especially throughout the United States.  The Real Estate market had an astronomical increase rate over the last two years with no signs of correction, pet shelters' inventory is at an all-time low (YAY!) and auto-lots are practically begging people to trade-in their vehicles; almost making non-classic cars an appreciating asset.  Analysts are on a non-stop statistical hunt with our consumption and spending. 

What about shopping trends within retail? 

We are ready in a moment's notice.

Crisis can have so many meanings.  At SAS Retail Services, we see a crisis as an opportunity to go above and beyond.  Though Spring is upon us, Winter left some areas with a crisis as a parting gift.  

As a ferocious ice storm blew through the Northwest, one of the Safeway grocery stores in Portland, OR was hit hard.  The roof collapsed, the interior structure compromised and a frontline food establishment was shut down, leaving many without that needed grocery location.

We were called, and without hesitation, our Team began picking up the pieces. Clean-up immediately transpired.  For safety, the interior was only accessed by Albertson personnel and constructions teams. 

Grocery workers are essential service providers who many may overlook during this pandemic.  They increased their efforts [across the world/nation] while adding in Covid-19 safety precautions of extra cleaning, expanded maintenance and no-contact online programs.

How do you encourage customers to shop, but also get them to do it quickly and efficiently?

We are Ready With a Playbook

Essential Services are synonymous now more than ever with the year 2020.  Everyday items and tasks once seen as instinctual, are now scrutinized and strategized.  The public demands a constant supply of these services but are at the ready to analyze HOW people involved are acting in their surroundings. 

Amidst the chaos and uncertainty, the retail and grocery ‘worlds’ stepped up their game.  There was no option of shutting down, only ramping up.  Delivery and carry-out service initiatives were made high priorities.  An increase in personnel and hours were needed to fulfill new procedures.  All of this done with low-inventoried cleaner, gloves and masks.